THE ENGLISH TEACHER, a.k.a. THE DEBIT, (pause) OR CREDIT LADY

so, this lady comes into the store today and buys some eyeglasses and something else. she goes to pay with her card and i ask her, "debit or credit?" she responds by repeating my question. i ask her again, "debit or credit?" she repeats again. by this time, i'm totally confused and so i tell her, "is it going to be debit or credit?" she responds rudely by telling me that i have asked incorrectly. i am totally stumped by this time. she won't slide her card until i repeat it correctly. i finally have to say it ("debit, or credit?") so she'll slide her card. afterward, she tells me about how she's an english teacher and how she gets annoyed when she goes to the store because no one asks correctly. well let me tell you something, lady... cashier's get annoyed when rude english teachers come into our stores and tell us how to speak. so then she goes on with an example and makes me repeat it. she wants to hear how i say it. she won't leave until i say it, twice. i ask the same way and she gets all pissed off again. i tell her that most of the time we're in a hurry trying to check people while there's a huge line and we're in a hurry to get each person done with so we can help the next person in line. she tries to tell me that it takes the same amount of time, but it does not when you have to pause... finally, before she leaves, she repeats it once more and says it exactly how i initially asked her, "debit or credit?" i want to tell her that she said it exactly how i said it, but don't want her to stay any longer. by the way, the store manager and bookkeeper are standing at the vault hearing everything she's saying...

okay, so if that weren't bad enough...

i was talking to alex, who said this same lady was giving him problems earlier asking for different prices...

but oh no, this is still not the end of this english teacher...

she comes back to exchange the pair of glasses she bought because when she got home she realized that they were crooked. she doesn't have her receipt and so i tell her that if she exchanges them for another pair that are the same ones, she can just make an exchange without having to fill out the return paper. now i think she went to the pharmacist and asked her about them because the pharmacist came by and asked me about the glasses and then saw them sitting on the counter and so she went back to the pharmacy. when the english teacher finally made it back to the front, she let me know that the new pair of glasses she now had in her hand were also crooked, but less so than the other ones and that she was going to take them to an eyeglass doctor to see if he could straighten them. if he couldn't, she wanted to bring them back, so she wanted a receipt to bring them back. i told her that since she didn't have a receipt, i couldn't just give her a receipt, but that she could bring them back and get store credit for them. she kept arguing with me telling me that she needed a receipt to return them and i kept having to explain that all she needed to bring in were the glasses. she would ask again what she would bring in and i again repeated she would have the glasses and would be able to get store credit. if she wasn't rude enough before, she became even ruder. she kept going on about how i was the only one who knew that she bought the glasses there and wouldn't listen to what i had to say. so i called one of the managers over who was standing nearby. he came over and was going to help her out with a return and she went off into him telling him that he didn't know what she was trying to do. meanwhile there were other people waiting in line... so he finally tells her that since she's exchanging them for the exact same thing, she doesn't have to fill out the returns sheet and she goes into wanting a receipt for when she returns them and he tells her just what i've been trying to tell her over and over, that she just needs to bring the glasses in and she can get store credit for them. so, she goes into telling him that he's not listening to her and he's not listening to what she's saying. he responds by telling her to have a good day. he's trying to get her outta the store and finally she leaves. after she leaves, he turns to me and tells me that she's looney, she's looney toons.

i go on break, late, and as i'm walking to the back, the manager pulls me aside and asks about the "english teacher." the bookkeeper is in the room and i tell them the returns story and what the other manager said. the bookkeeper tells me that they were standing right there hearing her go off on me the first time and they looked over at each other and felt really bad for me. she says that she wanted to tell her (the english teacher) something, but didn't want to lose her job. they tell me that i handled it well. the manager just wants me to know that that lady is crazy. i tell him that alex also had problems with her earlier.

but wait... it's not over...

she comes back AGAIN. this time to return the glasses. i do a return for her, get her name, since she had to provide it for the return, and get the manager to help me do a return since she doesn't have a receipt. she buys a few items and this time she leaves without opening her mouth too much. THANK GOD!